Joint Base Andrews
The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing new members), and Leaveweb. A detailed description and information is provided below for each program.
To contact a Customer Service agent, dial 301.981.1776.
ID Cards/DEERS Updates Services: Please note the Joint Base Andrews MPS experiences longer than usual wait times due to high customer frequency (90 min to 3 hour wait times). We take pride in serving all our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area/on-base than to wait at JBA. There are additional ID Cards/DEERS facility locations in the National Capital Region. A list of these facilities, their addresses, and hours are below (listed by hours of operation available to the public):
All facilities below are closed on Weekends and Federal Holidays
Make an appointment at https://rapids-appointments.dmdc.osd.mil