Deployment Programs & Services

• Calls may be placed from anywhere worldwide to the Joint Base Andrews operator, (301) 981-1110 (Commercial); this includes calls made to/from the deployed member. DSN info: 858-1110 (DSN); CONUS DSN Country code: 312.
• This service is available 24/7.
• There is no limit to the number of calls that are allowed to a military member or DoD civilian member serving a remote tour or are deployed/TDY for over 14 days.
• When speaking to the operator, state that your call is a Hearts Apart or Morale call and give your name and the military member’s DSN number (DSN number must be provided by the military member initially).
• Calls are limited to 15 minutes in length. Once the call ends after 15 minutes, you may call right back if you would like to continue the conversation.
• The member placing the call to the service member does not need to be on an authorized list (this includes – but is not limited to – spouses, children, parents, grandparents, siblings, aunts, uncles or significant others).
• Official Duty calls take precedence.

• Hearts Apart is sponsored by the Joint Base Andrews Military and Family Readiness Center, for military, Department of Defense civilians and family members who are, will be or have been separated because of military commitments (deployments, frequent missions, temporary duties, remote tours).

  Services offered include on-base and off-base resource information, personal support and group activities.

  If you want to receive the latest information on the Hearts Apart Program, base activities, and other pertinent information, please visit https://linktr.ee/jba_mfrc and click the Hearts Apart Contact Form under the Additional Information Section.

• Air Force Aid Society provides assistance with the child care costs for active-duty Air Force and Space Force families under the GPAB program. The purpose of this program is to offer eligible parents a few hours break from the stresses of parenting. Families may use this time to suit their personal needs.

• Eligible members with a GPAB certificate will apply through the AFAS Member Portal at: https://portal.afas.org and receive funding directly into designated bank account via Zelle or ACH to pay for the allowable child care. 

• AFAS will provide $40 per dependent child a month for up to 3-months to eligible members with a GPAB certificate of eligibility at:
  •The base Child Development/Youth Center offering a monthly GPAB event and aminimum of 8 children attending.
  •A Family Child Care (FCC) provider home at assigned installation.
  •Day Care Center or Day Care Provider of your choosing (on or off the installation).

MFLC’s offer confidential, one-on-one or family counseling to assists members and their families in coping with military and family life issues. They assist clients BY APPOINTMENT ONLY.

Joint Base Andrews MFLC – (301) 232-8481 or (301) 232-8465
Pentagon MFLC – (571) 395-0408
Fort Meade MFLC – (301) 751-7093.