Hours of Operation
Mon-Fri: 8:00 AM – 3:00 PM
The ID Card office is by appointment only on Mon-Wed and Fri. Walk-ins are accepted on Thu from 8:00am-4:00pm, or once capacity is reached. Wait times can be long, so please plan accordingly.
Appointments can be made at https://idco.dmdc.osd.mil/idco/locator.
Closed on Weekends, and Holidays
Make an ID Card appointment at: https://idco.dmdc.osd.mil/idco/locator
View Hours
Bldg 1414 Arkansas Rd. Joint Base Andrews, Maryland 20762 Room 4
Customer Support
The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing for new members), and Leaveweb.
A detailed description and information is provided below for each program. To contact a customer service agent, call (301) 981-4141.
ID Cards/DEERS Updates Services: Please note that the Joint Base Andrews MPF experiences longer than usual wait times due to high customer frequency (90-min to 3-hour wait times).
We take pride in serving all of our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area or on-base rather than wait at JBA. There are additional ID Cards/DEERS facilities located within the National Capital Region.
Make an appointment at: https://idco.dmdc.osd.mil/idco/locator.
