Mon-Fri: 8:00am-3:00pm

​The ID Card office is by appointment only on Mon-Wed and Fri. Walk-ins are accepted on Thu from 8:00am-4:00pm, or once capacity is reached. Wait times can be long, so please plan accordingly.

Appointments can be made at

​Closed on Weekends, and Holidays

​Make an ID Card appointment at:

Bldg 1414 Arkansas Rd.
Joint Base Andrews, Maryland
Room 4
(301) 981-4141

Customer Support

The Customer Support Element is responsible for three main programs: ID Cards/DEERS Updates, INTRO (in-processing for new members), and Leaveweb.

A detailed description and information is provided below for each program. To contact a customer service agent, call (301) 981-4141.

​ID Cards/DEERS Updates Services: Please note that the Joint Base Andrews MPF experiences longer than usual wait times due to high customer frequency (90-min to 3-hour wait times).

We take pride in serving all of our customers; however, we suggest that it may be a faster experience for customers to visit another DEERS facility in the area or on-base rather than wait at JBA. There are additional ID Cards/DEERS facilities located within the National Capital Region.

​Make an appointment at: